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INSIGHT: Error Message When you Logon To IFAS Insight

Technical Assistance Center Knowledge Base Article - 030800

The information in this article applies to:

• IFAS Insight

SYMPTOMS

When you attempt to logon to IFAS Insight you may receive the following error message:

• Database Error - invalid username/password

CAUSE

You have entered the wrong username or password during the logon process.

RESOLUTION

Check to make sure you have entered the correct username for the DB User prompt and the correct password for the DB Password prompt.

MORE INFORMATION

• The DB User name must not be longer than 8 characters.
• The Insight logon prompt will retain the last username to logon at the PC. Verify that the username displayed is the one you wish to use for your logon.
• All characteres entered must be in lowercase.

Last Reviewed: 10/01/2003

Keywords: insight logon username password database error